Return & Refund Policy

At Royal Sufra, customer satisfaction is important to us. We want every customer to receive their order in the expected condition.

Damaged Products

If your order arrives damaged, please contact us as soon as possible after delivery.

Please provide:

• Order number
• Product name
• Description of the issue
• Clear photographs of the product
• Photographs of the packaging where applicable

Our team will review the request and provide the appropriate resolution.

Incorrect Products

If you receive a product different from what you ordered, please contact us immediately with your order details and photographs.

Food Product Returns

Due to the nature of food products, returns may be subject to product-specific conditions. Products that have been opened, consumed, altered, or damaged after delivery may not be eligible for return or refund.

Refunds

If a refund is approved, Royal Sufra will provide the customer with the relevant refund information and process the refund according to the applicable payment method.

Contact Us

For return and refund assistance:

+92 370 5895183
Royalsufra@gmail.com