Return & Refund Policy

At Royal Sufra, our products include dates, dry fruits, nuts, seeds, spices and other food items. Since these are consumable products, returns and refunds are handled differently from non-food products.

When Is a Return Accepted?

A return may be accepted if the order:

Contains the wrong product.
Contains a product that arrived damaged.
Contains a product that is materially different from what was ordered.
Has an issue that was present when the order was delivered.

The issue must be reported within [24/48 hours] of delivery.

When Are Refunds Available?

If Royal Sufra confirms that a refund is applicable, the refund will be processed after the issue has been reviewed.

Refunds may be considered when:

The ordered product is unavailable after payment.
A wrong or damaged product cannot reasonably be replaced.
Royal Sufra approves the refund after reviewing the complaint.

Non-Refundable Situations

Refunds will generally not be provided for:

Change of mind after placing the order.
Incorrect product selection by the customer.
Products that have been opened or consumed.
Damage caused by improper storage after delivery.
Normal variations in colour, size, texture or appearance of natural food products.
Minor differences that do not affect the quality or usability of the product.