Exchange Policy

At Royal Sufra, we carefully pack every order to ensure that your dates, dry fruits, nuts, seeds and other products reach you in the best possible condition.

Because our products are food items, exchanges are only accepted in specific situations.

When Can You Request an Exchange?

You may request an exchange if:

  • You received the wrong product.
  • The product received is damaged or defective.
  • The product has been damaged during delivery.
  • The product does not match the product you ordered.

Exchange requests must be reported within [24/48 hours] of receiving the order.

Conditions for Exchange

To process an exchange:

  • The product must be unused and in its original packaging.
  • The original packaging, labels and order details should be available.
  • You must provide clear pictures or videos showing the issue.
  • The exchange request must be approved by Royal Sufra before the product is sent back.

Items That Cannot Be Exchanged

Due to hygiene and food-safety considerations, we generally do not accept exchanges for:

  • Products that have been opened or consumed.
  • Products damaged after delivery due to improper storage.
  • Products ordered incorrectly by the customer.
  • Products where the customer simply changes their mind.

Exchange Process

Contact us through WhatsApp or email with:

Order Number + Product Name + Reason for Exchange + Photos/Videos

Our team will review the request and guide you through the next steps.

WhatsApp: +92 370 5895183
Email: Royalsufra@gmail.com